Richard leads the policy, research and regulatory teams at the Legal Services Board. Before joining the LSB, Richard was Public Policy Principal at Ofcom, leading Ofcom’s engagement with Government and Parliament on all broadcasting and media matters. From 2017 to 2022, as Consumer Policy Principal, he led Ofcom’s work on customer fairness. From 2014 to 2017, he managed Ofcom’s review of the regulation of Royal Mail.
Before joining Ofcom in 2014, he worked at the Department for Culture, Media & Sport (DCMS) for seven years, including as Head of Domestic Gambling Policy. He also held policy roles in broadcasting, school sport and culture during his time at DCMS.