Harrisons Solicitors formerly used Advanced’s Legal Office practice management solution before upgrading to ALB in November 2015. The new system has given us much greater integration while generating significant time savings and improving the way that staff manage and use their time. In addition the automated Workflow and OverVu analytics modules have further enhanced efficiency and given us a better overview of the firm’s performance. Harrisons Solicitors modernises practice management with ALB from Advanced.
Harrisons has been providing legal services to the people and businesses of Mid Wales for over 170 years. We operate from a central office in Welshpool and in 2009 we opened an additional office in Newtown after acquiring another practice. We employ 34 staff across eight specialist departments including agriculture, estate administration and crime.
Improving integration to modernise service delivery
We previously used Legal Office as our practice and case management system but having used it successfully since 1995, we decided last year to upgrade to a more modern product. We wanted something that was capable of integrating with our other essential IT applications and which would enable us to operate in a more streamlined manner.
We did look at other providers in the market but we liked the integration and the workflows that you get with ALB. Because we had the existing relationship with Advanced, we knew that they were a reliable and trusted partner, and going with the same supplier also made the transition between the two systems smoother.
A fully integrated practice management package
ALB went live in November 2015 and is being used for managing client information, matters, billing, document management, time recording and diary management. The system also integrates with several other applications, meaning that our IT systems are much more joined up.
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