I am the Agentic AI GTM lead for Business Services, Travel, Transport and Hospitality at Salesforce. I’m a Certified Customer Experience Professional (CCXP). I focus on education and driving AI adoption including focusing on UX, CX and how Behavioural Science can underpin long lasting change.
Over the last 20+ years I have worked for a range of IT companies from small software firms to large IT services and solution providers bringing a range of skills including managing deep operational discovery, mapping and presenting solutions, mentoring and coaching and continuously looking for new ways to innovate.