Reaching Big Picture Goals to Deliver Superior Client Service

About Ellisons Solicitors
Established over 250 years ago, Ellisons Solicitors is a sizable mid-law firm with 250 employees
and seven locations across Essex, Suffolk and London. But their impressive history doesn’t mean
the firm is stuck in the past. Ellisons is an innovative firm built on a strong tradition of highly
personalised client service that meets and exceeds rising expectations.

As a progressive firm that’s fiercely committed to delivering excellent client service, Ellisons Solicitors
had already done most of the hard work of digital transformation. There was just one piece missing:
their document management system (DMS). “We had several systems, including Partner for Windows (P4W), that had moved to the cloud. But we couldn’t overcome the issue of having to come into an office to access physical files,” says John Turner, Ellisons’ Chief Operating Officer (COO).

Instead, the team was working with a mélange of document storage solutions — networked shared
drives, email inboxes, paper files and more. “The thing that was missing was the ability to work remotely,” he explains. “We wanted the team to be able to work any time, any place, anywhere. So it didn’t matter whether somebody was working from home, in a hotel room in Singapore or at three o’clock in the morning — they could do whatever they wanted.”

The search for that last jigsaw piece was on.

Read the full white paper here.

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