Market-leading self-service portal enjoys enhanced security and usability features.
Eclipse Legal Systems, the Law Society Endorsed legal software provider, has announced the latest iteration of its self-service portal TouchPoint+.
The new enhancements complement Eclipse’s existing TouchPoint+ self-service portal, which is a device-independent and interactive online experience for legal service providers, their business partners and clients, using real-time data from Eclipse’s core Proclaim Case and Practice Management solution.
TouchPoint+ now includes two-factor authentication (2FA) for even stronger security and a new Client Matter functionality for improved usability.
2FA adds an extra layer of security ensuring users trying to gain access are who they say they are. This is facilitated through SMS text messaging – after receiving the correct username and password TouchPoint+ sends a unique one-time passcode to the user’s pre-registered contact number. The user must then enter the passcode back into TouchPoint+ to gain access.
The Client Matter functionality further increases efficiency for the user by enabling access to all cases associated to them without the need for multiple login credentials. A dedicated tile allows for swift navigation between matters which can be easily updated accordingly.
Jennifer Connolly, Product Manager at Eclipse, comments:
“Eclipse’s innovative ethos enables us to constantly enhance the feature-set offered by our ever-popular self-service portal. 2FA can be switched on to help mitigate the risk of potential threats and gives law firms increased confidence in data security. Users are already benefitting from the time saving efficiencies brought by the new Client Matter tile.”
Eclipse Legal Systems, part of Capita Plc, is the UK’s leading provider of legal software solutions, employing over 170 staff at its Yorkshire HQ.
The firm’s Proclaim software system is in use by 25,000 professionals within a vast range of market sectors, territories and work areas. Proclaim is Endorsed by the Law Society and integrates all case management, accounting, document management, reporting, time recording, task and diary functions into one desktop solution.
TouchPoint+ is Eclipse’s unique self-service system, providing an always-on, platform agnostic portal for law firm clients and business partners.
Proclaim clients include:
- Pinkney Grunwells
- Co-operative Legal Services
- RIAA Barker Gillette
- Drummond Miller
Eclipse’s market territories include:
- UK and Ireland