ESM leverages IT Service Management (expertise, technology and industry-wide standards) to provide sustainability and profitability. It aims to provide great customer and employee experience across all functions (IT, finance, HR, facilities, and other back-office services) whilst driving efficiencies through standardization, automation, improved collaboration and increased ROI on existing technology.
Our valuable partner, Microfocus, provide a machine-learning based ITSM solution, known as SMAX. SMAX removes time-consuming, manual, error-prone tasks by creating and fulfilling services, and resolving issues faster, with AI-driven automation. With embedded best-practice workflows and an intuitive self-service portal, SMAX is designed to support ESM – linking employees, business functions and services – enabling staff to work from anywhere in a productive, collaborative and intuitive way.
Watch this demonstration of an ESM future-ready solution and explore the new edge of ITSM for your business.
*For more information, please contact us for a free consultation.
(Tel: +44 (0) 203 946 6226 | Email: info@wmpromus.com)