BigHand’s Latest Research Finds Two-Thirds of Law Firms are Introducing Workflow Technology in Response to new Market Dynamics

Chicago, August 23rd, 2023 – The last report in the series of research reports on accelerating the redesign of support staff from leading legal technology provider BigHand highlights the increasing surge in law firms introducing task delegation technology to help improve efficiency and combat reduced client demand. The report also places the spotlight on the growing trend in law firms adapting their support service structures to find improvements in efficiency and transparency.


With legal service demands reducing, law firms are redefining their support service organizations. The data confirms an increasing drive towards centralization, streamlined processes, and technology integration is rapidly gaining traction as firms seek enhanced efficiency and transparency in service delivery. The number of firms using workflow management has also increased alongside these operational improvements, with many confirming they are looking to introduce legal delegation technology within the next 24 months.


Findings from the report include:

  • Almost two thirds (62%) of law firms already using workflow technology and a further 20% planning to implement.
  • 58% of firms have dedicated Resource Managers, responsible for managing legal work among their attorneys with 10% planning to add this role in the future.
  • 23% of firms planning for a 75% centralized, 25% direct support structure within the next 24 months.


In the ever-changing landscape of legal services, efficiency and transparency will be critical in improving performance. While law firms have previously been apprehensive on moving away from direct lawyer to support staff models, new research shows firms are now embracing the challenge of revolutionizing support structures and refining skill sets for optimal performance. Firm’s commitment to cost-effective operations, maintaining service quality, and utilizing resources efficiently is growing with many more firms looking to introduce Workflow Management technology in an era of declining demand.


Gain in-depth insight into why firms are set to introduce workflow management technology by accessing the full report here or contact

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